À l’heure de la transition numérique, les moyens classiques de communication sont souvent remis en cause. La question de la survie d’un help desk se pose. Les moyens classiques de communication ne répondant plus totalement aux modes de consommation sont-ils...
L’externalisation d’un centre d’appels ou help desk est une question cruciale pour beaucoup d’entreprises. En effet, la question de l’utilité d’un help desk en interne se voit remise en cause par les outils digitaux. L’image que celle-ci renvoie est souvent négative...
Générer des leads est le cheval de bataille de chaque entreprise. Avec l’avènement du digital, un centre d’appels peut sembler être un canal de communication archaïque. Toutefois, malgré la part grandissante du digital, la question de l’interaction humaine reste...
2018 est signe de transition digitale et les moyens classiques de communication sont remis en question comme une hotline technique. Cette transition digitale amène ses lots de nouveautés et de croyances à travers les nouvelles technologies. La transformation digitale...
Le fonctionnement d’un centre d’appels engendre/donne lieu à beaucoup de fantasmes. Pour beaucoup de gens, un centre d’appels s’associe à des personnes vivant à l’étranger, ne comprenant pas les demandes des clients. Toutefois la réalité est tout autre. Il...
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