Offrir une bonne expérience mobile à ses clients, doit avant tout répondre aux nouveaux usages clients. En effet, depuis l’émergence des smartphones en 2007 puis l’explosion des datas font que chacun d’entre nous peut s’informer rapidement. Aujourd’hui, nous savons...
À l’ère du Big Data et de l’information massive, il est de plus en plus important de dégager des données fiables et pertinentes, et peut-être encore plus important de pouvoir les analyser pour agir intelligemment. Le Smart Data tire sa source du Big Data....
La lead generation, ou la génération de leads (contacts commerciaux) est la base de la croissance d’une entreprise. La mise en œuvre de chatbots nécessite une équipe, des outils et une stratégie marketing efficace. Dans le secteur de l’e-commerce, l’utilisation des...
Sur ce blog, nous ne sommes pas les derniers à parler d’expérience client. Le terme est plus ou moins sur toutes les lèvres depuis quelques années, à tel point que l’élaboration d’une stratégie d’expérience client s’impose de plus en plus...
En matière de marketing digital, le lead nurturing est la suite logique de la lead generation (ou génération de leads). Il s’agit d’une méthode pour faire progresser vos leads dans le parcours d’achat. Pour booster votre activité, vous devez générer...
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