2018 a été synonyme de grands changements mais 2019 se place sous le signe de nouvelles technologies. Les centres d’appels en 2019, vont devoir composer avec les nouvelles technologies avant de répondre à des demandes de plus en plus croissantes qui sont :...
Lead center et chatbot, voici deux nouvelles approches commerciales qui ont de plus en plus le vent en poupe. Dans un premier temps le lead center qui est un néologisme pour la gestion des leads. Dans un second temps, les chatbots qui sont la technologie de relation...
Toute entreprise voulant fidéliser ses clients doit veiller à mettre en place une stratégie commerciale tournée vers l’humain. Nous sommes aujourd’hui dans un monde de plus en plus digitalisé qui ne laisse pas de place à l’erreur. Tout le monde peut donner son avis et...
Mieux comprendre ses clients est la clé de voute de toutes entreprises. L’objectif est simple, proposer un meilleur service client sur tout le long du processus d’achat. Par processus d’achat nous entendons différentes phases : Une première qui est celle de la...
Booster sa prospection commerciale et ses ventes est le propre de toutes entreprises toutefois il est difficile d’être percutant et de générer des leads. De plus le web implique des changements profonds dans l’acquisition d’un client. Nous savons aujourd’hui que près...
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