2018 a été synonyme de grands changements mais 2019 se place sous le signe de nouvelles technologies. Les centres d’appels en 2019, vont devoir composer avec les nouvelles technologies avant de répondre à des demandes de plus en plus croissantes qui sont :...
Avec la transformation numérique, les moyens classiques dédiés aux services clients doivent évoluer. Le digital nous oblige à repenser nos modes de fonctionnement ainsi que notre vision de la relation client. Aujourd’hui le client est au cœur des stratégies...
Avec la transformation digitale toutes les entreprises doivent repenser leurs stratégies commerciales, marketing et de communication. Dans notre secteur d’activité expérience client et centres d’appels ne font pas toujours bon ménage. Ceci est dû à de trop...
Chatbot et phoning pour la relation client sont aujourd’hui deux éléments indispensables. L’un portant sur des nouvelles technologies offrant une réponse précise en quelques mots mais limité en termes d’actions. L’autre plus lent en termes de traitement mais plus...
À l’ère du digital, la prospection classique est remise en cause car elle n’est pas multicanale. La prospection digitale semble par conséquent être une des réponses à cette problématique. Toutefois faire du 100% digital, notamment en termes d’échanges commerciaux...
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