La gestion de la relation client est devenue une des fonctions importantes dans une entreprise. Plus encore en relation B to B où l’enjeu est de taille. Dans un cycle d’achat souvent long, fidéliser les clients constitue un moyen de booster les ventes. La continuité...
La gestion de la relation client est capitale pour la pérennité des activités d’une entreprise. Pour la gérer au mieux, la mise en place d’un centre d’assistance est importante. En effet, les prospects/clients ont un besoin permanent d’un support pour les aider dans...
À l’ère du digital, les moyens classiques dédiés aux services clients sont remis en question. La transition numérique amène son lot de nouveautés et d’évolutions techniques. Nous avons par exemple, les réseaux sociaux, les forums et les chatbots qui répondent à...
Il y a quelques années de cela, le mobile était timide pour transformer des prospects en clients.De nos jours, il est devenu un véritable outil pour les professionnels du marketing. La raison est simple : dans environ 73% des cas, les recherches sur mobiles mènent à...
Le terme prospection est rarement utilisé seul. On lui adjoint en général un qualificatif révélateur des objectifs d’une direction commerciale lorsqu’elle fait de la prospection. De notre expérience et savoir faire, nous distinguons 6 types de prospection qui...
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